Shipping Policy

SHIPPING POLICY

Location
We deliver US wide and Internationally. We recommend either a work address or PO BOX for prompt delivery. Please use a shipping address you deem safe – we cannot accept any responsibility for lost or stolen orders once the delivery has been made.
At this stage we do not deliver to Belarus, Congo, Cote D’Ivoire, Cuba, Egypt, Eritrea, Guinea, Iran, Iraq, Liberia, Libya, Myanmar, Somalia, Sudan, Syrian Arab Republic, Tunisia or Zimbabwe. If you are not in our delivery area please contact us to discuss delivery options.

Cost
All prices are in US dollars.
If free delivery does not apply, a delivery fee will apply, as set out on the Site.
International Air Mail will cost a flat rate of $9.99 USD for a maximum weight of 500 grams, this will take approximately 7-60 days for delivery from the dispatch date. We do not offer tracking services for international Air Mail. On occasion, some shipments may take longer than 45 business days. This will depend on the postal services in your area.
To comply with local export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.
Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Timing

We will normally dispatch the product within 1-5 Business Days (no deliveries will be made on weekends or public holidays) on the receipt of your order, unless otherwise noted on the Site. At busy times of the year or special events it may take up to 7 Business Days to dispatch products. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company. We will deliver the product to the place of delivery you specify when making your order.

The estimated delivery date depends on where the customer lives, and is calculated from the time the customer receives the order dispatch email and not from when the order was placed.
In some rare cases weather and postal problems may cause delays.

During busy periods – such as the Holiday season, it’s commonly known the worldwide postal service will cause delays with deliveries. We cannot take responsibility for such delays.

If you have not received your order/s after 45 days after your order date, please contact us – any order/s that are reported missing to us beyond 60 days won’t be replaced nor compensated.
Orders are not deemed lost until 45 business days after the estimated delivery date.

If you are not available to take delivery on the agreed delivery date, you may be charged a delivery fee for each additional attempt for delivery. It is your responsibility to organise to pick up your order from your local post office, or contact the courier company to arrange another delivery date and time.
For parcels that are un-deliverable and returned to GOIBUY.com a re-dispatch fee of $10 will be charged for the parcel to be re-sent. Freight charges paid for the original dispatch are non-refundable. GOIBUY.com will not be held accountable for the costs or retrieval of any parcels that have been wrongly addressed by the customer before dispatch.